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The Reviews Page
To access the reviews page, Click on the Monitoring tab on the left side of your account dashboard. This will bring you to the Reviews page where you will be able to see the reviews for each of your…
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Sorting and Filtering Reviews by Date
In the Reviews page you can sort and filter your reviews by date. Sorting Reviews by Date Clicking the double arrow in the Date column next to Date will sort your reviews by date.…
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Filtering Reviews by Publisher
In the Reviews page you can filter your reviews by Publisher. To filter your reviews by publisher, click the Publisher filter in the filter section This will give you a dropdown of with listing…
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Filtering Reviews by Rating
In the Reviews page you can filter your reviews by Rating. To filter your reviews by rating, click the Rating filter in the filter section. This will give you a dropdown of with rating options to…
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Filtering Reviews by Folder or Location
In the Reviews page you can filter your reviews by Folder or Location. To filter your reviews by folder or location, click the Folder/Location Filter in the filter section.…
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The Status Column
The Status column In the Reviews page, shows us if a review is: Awaiting Reply - the review hasn't been responded to yet. Replied - the review has already been responded to.…
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Filtering Reviews by Responder
In the Reviews page you can filter your reviews by Responder. To filter your reviews by Responder, click the Status filter in the filter section. This will give you a dropdown of with responder…
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Filtering Reviews by Status
In the Reviews page you can filter your reviews by Status. To filter your reviews by status, click the Status filter in the filter section. This will give you a dropdown of with status options to…
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Google Guidelines and General Practices
Google Reviews and Responses have their own set of guidelines: Character limit of 4000 characters If a response goes over the allowed limit that Google has set,…
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Yelp Guidelines and General Practices
Yelp Reviews and Responses have their own set of guidelines: Character limit of 5000 characters If a response goes over the allowed limit that Yelp has set, you will see the following error message:…
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Responding to Reviews
To Respond to Reviews: Access the reviews page by clicking on the Reviews tab on the left side of your account dashboard. On the Reviews page, click on the review you wish to respond to.…
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Review Insights - Sentiment Analysis
The Review Insights - Sentiment Analysis page helps evaluate the tone of customer feedback, categorizing it as positive, negative, or neutral. By analyzing overall sentiment,…
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Review Insights - Keyword Analysis
The Review Insights - Keyword Analysis page helps with identifying the most frequently mentioned words and phrases in customer feedback, providing a clear understanding of what aspects of your…
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Review Insights - Review Analysis
The Review Insights - Review Analysis page offers detailed information on both on-premise and off-premise review ratings, helping you track customer feedback across different dining experiences.…
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Review Labels
Review labels are tags or categories used to classify and organize customer reviews. These labels help identify common themes or trends in feedback, making it easier for businesses to analyze and…
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EZCater Guidelines and General Practices
EZCater Reviews and Responses have their own set of guidelines: Responding to EZCater Reviews It is currently not possible to respond to EZCaterreviews within the Marqii platform.…
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GrubHub Guidelines and General Practices
GrubHub Reviews and Responses have their own set of guidelines: Responding to GrubHub Reviews It is currently not possible to respond to GrubHub reviews within the Marqii platform.…
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OpenTable Guidelines and General Practices
OpenTable Reviews and Responses have their own set of guidelines: Responding to OpenTable Reviews It is currently not possible to respond to OpenTable reviews within the Marqii platform.…
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UberEats Guidelines and General Practices
UberEats Reviews and Responses have their own set of guidelines: Responding to UberEats Reviews It is currently not possible to respond to UberEats reviews within the Marqii platform.…
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How To Add Marqii As A Manager On Uber Eats
This is a step-by-step guide on how to add Marqii as a manager on your Uber Eats page. This will allow the Marqii team to pull your Uber Eats Reviews into the Marqii Dashboard.…